March 26, 2015Community Management, marketing, Resources, Strategies Customer Experience Management Is The Answer Successful companies put their customers first. However, when it comes to managing customer relationships, many companies fall behind. Failing to invest in […]
November 3, 2014October 6, 2019Community Management, Conferences, marketing, Small Business, Strategies What Can a Bagel Shop Teach Us About the Community Experience? In October, one of my clients and I presented at LavaCon, a digital media strategies conference in Portland. Mary Beall Adler, CEO […]