How to Build a Successful Mentoring Program

Posted Leave a commentPosted in Community Management, Resources, Small Business, Strategies

In past year, I’ve begun volunteering with an amazing DC-based non profit called LearnServe International. LearnServe offers an after-school entrepreneurship training program that prepares high school students to be social entrepreneurs. As a mentor for students in its Incubator program, I work with fellows to help put their ideas into action. Not only have I been able to share […]

Customer Experience Management Is The Answer

Posted Leave a commentPosted in Community Management, marketing, Resources, Strategies

Successful companies put their customers first. However, when it comes to managing customer relationships, many companies fall behind. Failing to invest in the customer experience can drastically impact how people regard your brand. From websites and social media, across touch points and transactions, the customer experience can be a lot to manage. How do you put […]