September 16, 2013marketing, Resources, Small Business, Strategies How Things Work Before I started my own business, I was frustrated with the way things worked. Upper management made decisions without truly understanding how […]
November 18, 2012marketing, Small Business How You Treat Your Employees is Indicative of How You Run Your Business There’s great debate about what makes a company or organization great. Is it the leadership or the Esprit de corps? In an […]
May 7, 2012Community Management Great Customer Experience Comes First I work with a variety of companies — big, small, retail, non-profit — but regardless of who their audience is, they all […]