customer experience – Page 2 – The Strategic Peacock

Saying Goodbye to CMSWire

It’s never easy to say goodbye. Yet, sometimes moving on can mean exploring new opportunities and throwing yourself fully into an on-going […]

The Strategic Peacock continued its travels with a quick stop in Boston, MA this weekend. Thanks to the amazing Jill Hourihan, owner […]

This fall, the Strategic Peacock has been invited to present around the country. On September 11 I presented in Las Vegas at […]

Every January I teach an 8-week class about social media marketing to students enrolled in a graduate program at the Maryland Institute […]

In my work helping organizations develop and promote their online engagement strategies, one of the most common questions I am asked is […]

One of my favorite things about self-employment is connecting with others who have decided to build their own businesses. It’s spectacular when […]

As a social media strategist and marketing consultant I often have to defend the merits of social media. At first glimpse, those […]

I work with a variety of companies — big, small, retail, non-profit — but regardless of who their audience is, they all […]

On Friday, April 27 I’ll be presenting at the Social Media Club Knoxville’s Social Slam 2012. This year, Social Slam aims to showcase […]