Customer Experience Management Is The Answer

Posted Leave a commentPosted in Community Management, marketing, Resources, Strategies

Successful companies put their customers first. However, when it comes to managing customer relationships, many companies fall behind. Failing to invest in the customer experience can drastically impact how people regard your brand. From websites and social media, across touch points and transactions, the customer experience can be a lot to manage. How do you put […]

Happy Anniversary!

Posted Leave a commentPosted in Small Business

Three years ago today, I quit my job. I didn’t set out to be my own boss — it happened quite organically. Upon my departure I sent out an All-Points Bulletin to my friends and colleagues asking them to be on the look out for new opportunities. Within the week, I heard from a few […]