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		<title>Great Customer Experience Comes First</title>
		<link>http://strategicpeacock.com/2012/05/07/great-customer-experience-comes-first/</link>
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		<pubDate>Mon, 07 May 2012 13:30:00 +0000</pubDate>
		<dc:creator>Marisa Peacock</dc:creator>
				<category><![CDATA[Community Management]]></category>
		<category><![CDATA[community management]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[employee empowerment]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[social media strategies]]></category>
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		<guid isPermaLink="false">http://strategicpeacock.com/?p=738</guid>
		<description><![CDATA[I work with a variety of companies &#8212; big, small, retail, non-profit &#8212; but regardless of who their audience is, they all have a responsibility to deliver a customer experience that not only meets the needs of the community, but aims to exceed it by listening and responding accordingly. That&#8217;s where I come in. In [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strategicpeacock.com&#038;blog=14088687&#038;post=738&#038;subd=marisapeacock&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>Social Slam 2012</title>
		<link>http://strategicpeacock.com/2012/02/21/social-slam-2012/</link>
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		<pubDate>Tue, 21 Feb 2012 16:56:22 +0000</pubDate>
		<dc:creator>Marisa Peacock</dc:creator>
				<category><![CDATA[Community Management]]></category>
		<category><![CDATA[Conferences]]></category>
		<category><![CDATA[Strategies]]></category>
		<category><![CDATA[communications design]]></category>
		<category><![CDATA[community management]]></category>
		<category><![CDATA[community manager]]></category>
		<category><![CDATA[Conference]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[education]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[social slam 2012]]></category>
		<category><![CDATA[transparency]]></category>

		<guid isPermaLink="false">http://marisapeacock.wordpress.com/?p=722</guid>
		<description><![CDATA[On Friday, April 27 I&#8217;ll be presenting at the Social Media Club Knoxville&#8217;s Social Slam 2012. This year, Social Slam aims to showcase the brightest new voices in the field by offering several innovative panels and “slams” that will put a spotlight on up and coming thinkers in social media marketing. I am honored to be [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strategicpeacock.com&#038;blog=14088687&#038;post=722&#038;subd=marisapeacock&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>Overcoming Fear, Excuses for Social Media Engagement</title>
		<link>http://strategicpeacock.com/2012/01/29/overcoming-fear-excuses-for-social-media-engagement/</link>
		<comments>http://strategicpeacock.com/2012/01/29/overcoming-fear-excuses-for-social-media-engagement/#comments</comments>
		<pubDate>Mon, 30 Jan 2012 03:51:39 +0000</pubDate>
		<dc:creator>Marisa Peacock</dc:creator>
				<category><![CDATA[marketing]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Strategies]]></category>
		<category><![CDATA[clients]]></category>
		<category><![CDATA[communications design]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[social behavior modification]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[social media strategies]]></category>
		<category><![CDATA[transparency]]></category>

		<guid isPermaLink="false">http://strategicpeacock.com/?p=711</guid>
		<description><![CDATA[The other day I was a guest speaker at a meeting of the National Association of Professional Women’s Fairfax County chapter. I was there to discuss the role of the community manager. Though we were in a private room in Bertucci’s restaurant, I had to speak over the din of the lunchtime crowd to a [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strategicpeacock.com&#038;blog=14088687&#038;post=711&#038;subd=marisapeacock&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">no excuses</media:title>
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